At BrightNex Marketing, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that there may be situations where a refund request is necessary. This Refund Policy outlines the terms and conditions under which refunds are issued.
1. General Terms
- This Refund Policy applies to all services and vendor packages purchased through www.brightnexmarketing.com.
- By purchasing a service or vendor package, you agree to the terms outlined in this Refund Policy.
2. Refund Eligibility
Refunds will only be considered under the following circumstances:
- Technical Issues: If you face significant technical issues that prevent you from using our services, and we are unable to resolve them within a reasonable timeframe.
- Service Not Delivered: If a service you purchased was not delivered or executed as promised.
- Duplicate Payment: If you accidentally make a duplicate payment for the same service or package.
3. Non-Refundable Items
The following are not eligible for refunds:
- Completed Services: Once a service has been delivered or work has commenced, refunds will not be issued.
- Vendor Packages (Partially Used): If you have partially utilized a vendor package, no refunds will be provided for the unused portion.
- Change of Mind: Refunds will not be issued if you change your mind after purchasing a service or package.
- Third-Party Services: Services provided by third-party vendors or integrated tools are non-refundable.
4. Refund Process
To request a refund, please follow these steps:
- Submit a Request: Send an email to info@brightnexmarketing.com with the subject line “Refund Request.”
- Include Details: Provide your name, contact information, purchase details (order number, date), and a brief explanation of why you are requesting a refund.
- Review Process: Our team will review your request and may contact you for additional information or clarification.
- Decision: You will be notified of the outcome of your refund request within 7 business days.
5. Refund Method
- Refunds will be processed via the original payment method used at the time of purchase.
- It may take up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
6. Amendments to This Policy
BrightNex Marketing reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our platform constitutes acceptance of the updated policy.
7. Contact Us
For questions or concerns about this Refund Policy, please contact us:
Company Name: BrightNex Marketing
Email: info@brightnexmarketing.com
Website: www.brightnexmarketing.com
Location: Tirunelveli, Tamilnadu, India