At BrightNex Marketing, we are committed to providing high-quality digital marketing services that meet your business needs. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.
1. Eligibility for Refunds
Refunds will be considered under the following conditions:
- Service Non-Performance: If BrightNex Marketing fails to deliver the agreed-upon services as outlined in the service agreement.
- Cancellation by Client: If the client cancels the services before the commencement of the project or within a specified period as per the service agreement.
- Service Deficiencies: If the delivered services are found to be significantly deficient and BrightNex Marketing is unable to rectify the issues within a reasonable time frame.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Completed Services: Any services that have already been delivered and accepted by the client.
- Third-Party Costs: Any costs incurred by third-party service providers or platforms on behalf of the client.
- Monthly Retainers: Monthly retainer fees for ongoing services are non-refundable once the service period has commenced.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at info@brightnexmarketing.com with your refund request, including your name, contact information, and a detailed description of the reason for the refund request.
- Review: We will review your request within 10 business days and may contact you for additional information or clarification.
- Decision: After reviewing your request, we will notify you of our decision via email. If your request is approved, we will process the refund within 14 business days.
4. Refund Method
Approved refunds will be processed using the original payment method. If the original payment method is not available, an alternative method will be arranged.
5. Partial Refunds
In some cases, partial refunds may be granted for partially completed services or if only a portion of the services provided were found to be deficient.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
BrightNex Marketing
Email: info@brightnexmarketing.com